Shipping & Delivery Policy

The seller of record for every order placed through Sadhana Saarthi is SURYANSH PROJECT HATHA YOGA LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at New Dwarikapuri, Shivpuri, Madhya Pradesh, India, 473551.

LLPIN: ACJ-9884.

Customer care: support@sadhanasaarthi.in or +91 7000031755 (Monday–Saturday, 09:00–18:00 IST). Grievances are handled as set out in section 11.

Maalish, our traditional Himalayan herbal oil, is a physical product dispatched by courier and requires a delivery address. Everything else sold on this site — consultations, programs, yatras and Tapasya registrations — is a service delivered digitally or in person, and involves no shipment. Sections 3 to 9 cover the physical product; section 10 covers services.

We deliver Maalish anywhere in India. We do not currently ship internationally. If a delivery address outside India is entered at checkout, we will contact you and refund the order in full.

The price shown for Maalish is the maximum retail price, inclusive of all applicable taxes. Nothing further is added after payment, and no cash is collected on delivery.

Each bottle is labelled as a pre-packaged commodity in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011 — showing the name and address of the packer, the common name of the commodity, the net quantity, the month and year of packing, the retail sale price inclusive of taxes, the batch identifier, and customer-care contact details. Maalish is an external-use herbal oil and is sold as a wellbeing product, not as a drug.

Delivery is ₹99 on orders below ₹599, and free on orders of ₹599 or more. The charge is calculated on your order total and shown to you at checkout, before payment.

Maalish is made by hand in small batches. Orders are packed from the current batch and handed to our courier within 3 working days of payment clearing. Delivery then usually takes a further 4–10 days depending on your location, and can take longer for remote pincodes.

You receive an order confirmation by email immediately after payment, and a second email with tracking details once the parcel is handed over. If you have not received tracking details within 5 working days of payment, write to support@sadhanasaarthi.in with your order reference.

Until the parcel is delivered to the address you gave at checkout, it is at our risk. If it is lost in transit, or arrives damaged or leaking, the outcome is a replacement or a full refund under section 8 — you are not left to pursue the courier yourself. Risk passes to you once delivery is completed.

Check your parcel on arrival. If a bottle reaches you damaged or leaking, or the order is not what you bought, tell us within 48 hours of delivery with a photograph and your order reference, and we will replace the item or refund you in full, including the delivery charge.

Because Maalish is a consumable herbal oil applied to the body, an opened bottle cannot be accepted back for hygiene reasons. Unopened bottles may be returned under our Cancellation & Refund Policy.

If a parcel comes back to us undelivered because the address or phone number given at checkout was incorrect or incomplete, or because delivery was repeatedly refused, we will contact you to arrange redelivery. Redelivery is charged at the courier’s actual cost for the second attempt, which we will tell you before you are asked to pay it. If you would rather cancel at that point, we refund the price of the goods less the delivery cost already incurred.

Consultations. A 1:1 consultation is delivered as a scheduled live session. After payment you receive a confirmation email at the address given at checkout, normally within minutes and in all cases within 24 hours. Our team then contacts you to agree a time, and the joining details are sent ahead of the session.

Programs. Structured programs such as the 48-Day 1:1 Transformation Program begin on the start date agreed with you after enrolment. Access details, your schedule and your assigned teacher are confirmed by email within 48 hours of payment, and daily guidance then runs for the full duration from that start date.

Yatras and Tapasya. A registration secures a place on a dated departure or batch. Confirmation of your place is sent by email within 48 hours of payment. Detailed pre-departure material — itinerary, packing guidance, permit and documentation requirements, and preparation instructions — is issued in the weeks before departure, on a schedule shared with you at the time of confirmation. Delivery of the yatra itself is subject to the conditions in our Terms & Conditions, including permit availability, border regulations and weather.

If you have not heard from us within the window stated above for your purchase, write to support@sadhanasaarthi.in with your payment reference and we will resolve it.

If we are unable to deliver a product or service you have paid for, the outcome is governed by our Cancellation & Refund Policy.

Any grievance about an order — delivery, condition, billing or otherwise — may be raised with our Grievance Officer at support@sadhanasaarthi.in with your payment or order reference. We acknowledge grievances within 48 hours and aim to resolve them within 30 days. This policy is governed by the laws of India; the governing-law and jurisdiction terms in our Terms & Conditions apply, without affecting any consumer remedy available to you under statute.