Cancellation & Refund Policy

Sadhana Saarthi sells digital subscription access, scheduled consultation services, and one physical product — Maalish herbal oil. Because our digital offerings involve immediate provisioning of personalised journey roadmaps and practice guidance, refund eligibility for those is strictly limited as described below. Maalish, being a shipped good, is covered separately in section 5.

All payments are processed through our secure payment partner in your local currency. Refund requests must be submitted in writing to support@sadhanasaarthi.in with your registered email and payment reference number.

The 1:1 Online Sadhana Consultation is a 45-minute sadhana assessment service priced at $39 for your region, charged in your local currency at checkout.

• Rescheduling buffer: You must request a reschedule at least 24 hours in advance of your confirmed IST time slot (09:00, 11:00, 14:00, or 16:00). Reschedule requests within the 24-hour window are subject to teacher availability and may incur a rebooking fee equal to 50% of the consultation price.
• Cancellation before session: Cancellations made more than 24 hours before the scheduled slot are eligible for a full refund to the original payment method within 7–10 business days.
• No-show policy: Failure to attend a confirmed session without 24-hour notice constitutes a completed service. No refund is issued.
• Post-session: Once the consultation is delivered and your mandala roadmap notes are shared, the service is considered fully rendered. No partial refunds apply.

Sadhana Core, Sadhana Elite, and Sadhana Absolute are annual digital subscription plans. Upon successful payment, your subscription is activated and your personalised 12-month journey roadmap is made available in your account.

All annual subscription plans operate on a clear non-refundable policy once your 12-month journey roadmap has been successfully provisioned. This includes:

• Personalised journey roadmaps stored in your account
• Activation of premium track guidance tied to your profile
• Teacher matching and scheduling features
• Practice logging, streak tracking, and dashboard journey progression

If your subscription or journey roadmap fails to activate due to a verified platform error within 48 hours of payment, contact support for a full refund or manual activation. Your dashboard must show no active subscription at the time of the request.

Premium track selections (Sadhana Chikitsa, Conscious Womb, Pragya, Inner Management) are bundled within annual subscription tiers. Track-specific safety guidance activated during onboarding is not independently refundable.

An order can be cancelled for a full refund at any time before it is dispatched — write to support@sadhanasaarthi.in with your order reference. Once the parcel has been handed to the courier it can no longer be cancelled.

Maalish is a consumable herbal oil, so an opened bottle cannot be taken back for hygiene reasons. If a bottle reaches you damaged, leaking, or is not what you ordered, tell us within 48 hours with a photograph and we will replace it or refund you in full.

Unopened bottles may be returned within 48 hours of delivery for a refund of the product price; the original and return delivery charges are not refunded in that case. Dispatch timelines and delivery charges are set out in our Shipping & Delivery Policy.

Initiating an unauthorised chargeback after journey roadmap provisioning constitutes a material breach of our Terms & Conditions. SURYANSH PROJECT HATHA YOGA LLP reserves the right to suspend the account and pursue recovery under applicable Indian merchant law.

We encourage you to contact support@sadhanasaarthi.in before raising a payment dispute so we can resolve your concern directly.

Approved refunds are initiated within 5 business days and credited to your original payment method within 7–14 business days, depending on your bank or card issuer. Transaction fees on refunds arising from platform error are borne by SURYANSH PROJECT HATHA YOGA LLP.

The 48-Day 1:1 Transformation Program and the Kailash Tapasya preparation program are structured, scheduled coaching services delivered over daily live sessions.

• Before the program starts: Cancel more than 7 days before your program or batch start date for a full refund, minus payment gateway fees. Cancellations within 7 days of the start date are eligible for a 50% refund.
• After the program starts: No refund is issued once your first session has taken place. If you need to pause for a documented medical reason, contact support — we will work with you on rescheduling remaining sessions rather than a refund.
• Tapasya no-questions-asked guarantee: If you attend every daily session and every weekend special session for your full Tapasya batch and are not satisfied, your fee is refunded in full. This guarantee does not apply if you miss any session.
• Batch changes by us: If we reschedule or cancel a batch before it starts, you may transfer to the next available batch or receive a full refund.

Navratri Tapasya, 11–20 October 2026 (₹3,333 in India, US$111 elsewhere): Ten live morning sessions on Zoom, 6:30–7:30 AM IST. These terms are shown to you, and must be accepted, before you pay. They replace the terms above for this programme.

• If you attend all ten live sessions from start to finish and do not feel the value of the programme, we refund 100% of what you paid.
• To qualify, join every session by 6:30 AM IST and stay until it ends at 7:30 AM. We check attendance against the Zoom record for the name and email you register with.
• A brief drop in your internet connection, where you rejoin straight away, is not counted as a missed session.
• Write to us by 27 October 2026, within a week of Vijayadashami. The refund reaches your original payment method within 7 to 10 working days.
• If we cancel a session or it is cut short on our side, that session does not count against your attendance. If we cancel the programme, you are refunded in full.
• The refund applies only once every session has been attended as above. No refund is issued in any other case, including if you withdraw before or during the programme.

Yatras — including the Kailash Mansarovar Yatra and the Adi Kailash Yatra — are high-altitude group pilgrimages involving third-party permits, transport, and accommodation booked on your behalf well in advance. Because we commit non-refundable costs to vendors, permit authorities, and transport operators as soon as your seat is confirmed, yatra cancellation terms are necessarily stricter than our digital programs.

You must hold your own travel and high-altitude medical insurance for the full duration of the yatra, including emergency evacuation cover. We do not provide insurance and are not liable for medical or evacuation costs.

• Cancellation by you — more than 60 days before departure: Full refund minus a non-refundable registration fee and any non-recoverable third-party costs already committed (permits, deposits) at the time of cancellation.
• 30–60 days before departure: 50% refund, minus non-recoverable third-party costs.
• Under 30 days before departure, or no-show: No refund. Permit, transport, and accommodation commitments are non-recoverable at this stage.
• Medical disqualification: If you are unable to travel for a documented medical reason, we will apply any recoverable third-party costs toward a future yatra date at our discretion; the portion already spent on non-recoverable permits and bookings is not refundable.
• Substitution: You may nominate a substitute traveler up to 21 days before departure, subject to their meeting the same eligibility, health, and permit requirements and to any name-change fees charged by permit authorities or transport operators.

Kashi Yatra seat reservation (₹5,000): You may hold a seat on the Kashi Yatra by paying a reservation amount of ₹5,000 before your 1:1 alignment call. These terms are shown to you, and must be accepted, before you pay.

• The reservation amount is adjusted in full against your contribution. Seats are held in the order reservation payments are received.
• If we decline after the call: If, after the 1:1 alignment call, we decide the yatra is not the right fit for you, the full ₹5,000 is refunded, with no deduction.
• If you withdraw: If you withdraw at any point after paying, whether before or after the call, the reservation amount is not refunded. It secures a seat that is withheld from others in the meantime.
• If we cancel the yatra: If we cancel or postpone the Kashi Yatra, every amount you have paid us for it, including the reservation, is refunded in full, or, if you prefer, carried to a later date.
• The balance of the contribution is due by the date given in your invitation after the call. If it is not paid by then, the seat may be released and the reservation is treated as a withdrawal.

Force majeure and permit/border closure: Kailash Mansarovar Yatra routes cross an international border and are subject to Government of India, Chinese, and Nepalese permit and border decisions outside our control. If the yatra is cancelled or a border/permit is closed by any government authority, by natural disaster, extreme weather, pandemic, civil unrest, or other event beyond our reasonable control:

• We will refund every amount actually recovered from vendors, permit authorities, and transport/accommodation providers, after deducting our reasonable administrative costs.
• We are not liable for costs we cannot recover from third parties in these circumstances, or for your independently booked flights, visas, or other travel arrangements.
• Where practical, we will offer you the choice of a full account credit toward a future yatra instead of a partial cash refund.

Health and fitness eligibility: Yatra participation requires a health declaration and, for the Kailash Mansarovar Yatra, may require a medical fitness certificate per government permit requirements. Misrepresenting a health condition that later prevents you from continuing the yatra is treated as a voluntary withdrawal under the “under 30 days” or “no-show” terms above, regardless of when it is discovered.